Placing Faith in Virtual Strangers
University of Nevada, Las Vegas (UNLV)Sarah Tanford, a professor with UNLV's Harrah College of Hospitality, is an expert in hospitality consumer behavior. Over the past five years, she’s been plumbing the depths of online travel review sites, examining a number of elements to evaluate how various options might influence customer decisions. By constructing mock review sites that allow customers to provide feedback on fictional hotels and restaurants, Tanford is able to test how prospective travelers react when choosing where to stay and what to eat.