Wolters Kluwer Health’s Ovid and LWW Customer Support Team Recognized as Top 25 Call Center by BenchmarkPortal for High-Quality Customer Support
Article ID: 617558
Released: 7-May-2014 10:00 AM EDT
Source Newsroom: Wolters Kluwer Health: Lippincott Williams and Wilkins
Newswise — New York, NY (May 7, 2014) – Wolters Kluwer Health is pleased to announce that the Technical Services Customer Support team for its Ovid® and Lippincott Williams & Wilkins journals business has been designated a 2014 Top 25 Call Center by BenchmarkPortal, which was founded at Purdue University. The recognition comes in the Small Center category, which is for those service centers with less than 100 staff members.
“I’m extremely proud of our Technical Services Support team for receiving this industry-wide recognition for their unmatched commitment to serving our customers globally,” said Cathy Wolfe, President & CEO of Wolters Kluwer Health, Medical Research. “Our entire Customer Support Team consistently demonstrates a superior level of both technical & support services for our customers, so it’s very rewarding to see the team break into the BenchmarkPortal Top 25 listing this year.”
“There was an overwhelming response to this year's contest and, even with all the great submissions, Wolters Kluwer Health managed to catapult into the Top 25 for the first time,” added Bruce Belfiore, CEO of BenchmarkPortal. “This is a great achievement and I offer my congratulations to each and every member of the team.”
BenchmarkPortal, custodian of the world's largest database of contact center performance metrics, evaluates customer support and service centers across a variety of industries on their ability to meet or exceed rigorous quality standards in comparison to their peers.
The Top 100 competition compares the performance of customer service centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the submissions are scored on the basis of both quality and cost efficiency. The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings.
About Wolters Kluwer Health
Wolters Kluwer Health is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include Health Language®, Lexicomp®, Lippincott Williams & Wilkins, Medicom®, Medknow, Ovid®, Pharmacy OneSource®, ProVation® Medical and UpToDate®.
Wolters Kluwer Health is part of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer had 2012 annual revenues of €3.6 billion ($4.6 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Follow our official Twitter handle: @WKHealth.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, provid¬ing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and informa¬tion that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.