UCLA Medical Group Earns Highest Rating in Industry Quality Survey

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Newswise — UCLA Medical Group has received a four-star “elite” ranking, the highest possible designation, in the eighth annual CAPG Standards of Excellence survey.

The survey is a voluntary, critical self-assessment for CAPG’s 180 medical group members in California and 29 other states. It measures how well-equipped health care systems are to deliver a better patient experience, better population health and better overall affordability — the "triple aim" outlined by the Institute for Healthcare Improvement.

UCLA Medical Group is one of 45 physician organizations to achieve the coveted “elite” status in the survey, which for the second consecutive year was conducted by CAPG in collaboration with the National Committee for Quality Assurance.

The results of the survey were released at CAPG’s national conference of health care experts, held from June 5 to 8 in Los Angeles.

"We are constantly challenging ourselves to do more for our patients while controlling costs," said Dr. Samuel A. Skootsky, chief medical officer of the UCLA Faculty Practice and Medical Group. "Participation in the Standards of Excellence survey provides an opportunity to evaluate and improve on our processes. It is gratifying to see the success of these efforts acknowledged through our four-star rating."

"What started eight years ago has now become an industry standard in measuring the tools required for sophisticated health care systems to deliver accountable and value-based care in the physician practice setting," said Donald Crane, president and CEO of CAPG. "The industry validation continues to solidify the Standards of Excellence's value in helping physician practices improve the coordination of patient care and thrive in a health care marketplace undergoing immense transition."

This year, 86 medical groups that cover 11.1 million members through HMO models of care and an estimated 5 million through PPO coverage or government programs participated in the CAPG assessment. They were evaluated in six key domains:

Care management practices
Providing timely, safe, effective, efficient care and constantly improving care.

Health information technology
The technical tools required to support care management practices, as well as individual care coordination, population awareness, performance measurement and feedback.

Accountability and transparency
Responding to the demands of the people the organization serves.

Patient-centered care
The ability to promote a service-oriented culture.

Group support of advanced primary care
Giving the “patient-centered medical home” a systemwide functionality and revitalizing the discipline of primary care.

Administrative and financial capability
How physician groups respond to the financial challenges of health care reform.

Survey results and additional information can be found at www.capg.org/index.aspx?page=84.

CAPG represents more than 180 multi-specialty medical groups and independent practice associations in California and 29 other states, serving as a voice for physician organizations that provide comprehensive health care through coordinated and accountable physician group practices.

UCLA Health, which comprises the UCLA Hospital System and the UCLA Medical Group and its affiliates, has provided high-quality health care and the most advanced treatment options to the people of Los Angeles and the world for more than half a century. UCLA physicians and hospitals continue to be world leaders in the full range of care, from maintaining the health of families to the diagnosis and treatment of complex illnesses.

-UCLA-


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