Newswise — ProMedica has received top honors from Press Ganey for consistently exceeding national quality benchmarks and achieving high levels of excellence in several areas including job satisfaction and patient experience.
ProMedica Wildwood Orthopaedic and Spine Hospital earned the “Beacon of Excellence” for physician engagement. The Beacon is Press Ganey’s most prestigious award given annually to only three top performing organizations. In a 2013 survey, local physicians who practice at Wildwood commended the hospital’s leadership for working collaboratively with physicians to deliver the highest quality of clinical care to patients. Wildwood also received the “Guardian of Excellence” award for achieving the 95th percentile for patient experience.
“ProMedica’s exemplary performance is truly setting the industry standard, benefiting patients and advancing the quality of care in the northwest Ohio,” said Patrick T. Ryan, CEO of Press Ganey.
“We are extremely honored to receive this recognition from the industry’s leader in measuring, understanding and improving the patient experience,” said Dawn Buskey, president, ProMedica Wildwood Orthopaedic and Spine Hospital. “It is a tremendous achievement that is a tribute to our employees and physicians who strive every day to make ProMedica a highly reliable and high performing organization.”
Press Ganey also presented its Guardian award to ProMedica Defiance Regional Hospital and ProMedica’s Medical Staff at all of its hospitals for extraordinary achievement in physician and employee engagement. When surveyed employees at Defiance Regional Hospital shared that they enjoy the work they do, feel respected by leadership and would recommend the hospital to family and friends.
Press Ganey is the nation’s leading healthcare performance improvement company and partners with more than 11,000 healthcare facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
For more information about ProMedica, visit www.promedica.org.
Toledo, Ohio-based ProMedica is a mission-based, not-for-profit healthcare organization formed in 1986. ProMedica has more than 15,000 employees and nearly 1,900 physicians with more than 600 healthcare providers employed by ProMedica Physicians. Its 12 hospitals and more than 300 facilities offer comprehensive diagnostic, medical and surgical specialties in heart and vascular, oncology, orthopaedics, neurology, and women and pediatric services. ProMedica’s mission is to improve health and well-being, with a strong focus on wellness and clinical excellence, as well as innovative, community advocacy programs that address health-related issues such as hunger and obesity. For more information, please visit www.promedica.org.
Press Ganey Associates, Inc.Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
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