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PIOnet Newsletter
Issue No. 200411 November 2004
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The PIOnet Newsletter is sponsored by Newswise and Dick Jones Communications
Feature Editor: Dick Jones     Editor/Publisher: Roger Johnson


PIOnet Newsletter is produced monthly to support media relations' vital role in integrated marketing for your institution. This role is not always adequately recognized, understood, or acknowledged. Our goal is to give you data, arguments, evidence, and ideas to enhance the understanding of and appreciation for media relations at your institution.
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  Dick Jones
Zoltan Bedy
Elizabeth King Humphrey
 
 
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Leverage Print to Get Broadcast Attention

by Dick Jones
Dick Jones Communications

When trying for airtime on a broadcast network or on major TV cable, it is often advisable to land a big print placement first.

You've probably seen it yourself. A story gets in the New York Times, the Washington Post, the Wall Street Journal, or USA TODAY, and the broadcast producers and cable bookers call your expert to be interviewed.

As much as ever, major TV gatekeepers seem dependent on print journalists to serve as their story tipsters. Maybe it's because of the 24/7 news cycle, maybe because broadcast news staffing is tight, but it's reality.

As with nearly all of the "rules" of our craft, there are exceptions. Once an NBC field producer showed me a pitch letter that I had written to Tom Brokaw on which Brokaw had scrawled, "Book this." By and large, however, print placements are the way to a broadcaster's heart. Remember this when the vice president for development asks you why you're spending time courting newspapers when most people get their news from television.

Often I have crafted the world's finest pitch letter, sent it to the right person at the network, and waited in vain for a positive reply. In the meantime, that same pitch letter has prompted a print journalist to do a story for a newspaper or magazine. I have then mailed that news clip to the network gatekeeper who, upon viewing the third-party confirmation of a print story, decides it is now a good broadcast story.

You can leverage stories from your local paper to local broadcast media, of course, but sometimes the local paper's story can also yield national broadcast placement if the story warrants it. In most cases (unless you work in a city where networks have a local bureau), you will need to take the initiative and mail the local paper's story to the producer, booker, or assignment editor. While they are scanning the New York Times, they may not be looking at your local press. So you need to call it to their attention.

It can be risky, as you surely know, to use a print placement to leverage coverage by another print outlet. You would never send a New York Times story to a Wall Street Journal editor and expect the Journal to do the story too. Broadcast media, however, are different. The broadcasters not only accept ideas from print media but seem to welcome them.

If you have had any experiences on this topic that you would like to share, we'd like to hear them on PIONet.

We invite your discussion of this topic on PIOnet.


Using Color to Your Best Advantage

by Zoltan Bedy
State University of New York at Oswego

Among the annoying and frustrating things about the Internet is waiting for web pages to load. While there may be no way to decrease the actual waiting time, researchers have found that the perceived waiting time can be shortened by using and avoiding specific screen colors.

In "Waiting for the Web: How Screen Color Affects Time Perception," (Journal of Marketing Research, Vol. XLI, May 2004, 215-225), researchers Gerald Gorn, Amitava Chattopadhyay, Jaideep Sengupta, and Shashank Tripathi report on a series of four experiments they conducted in which they worked with web pages' background screen color to see if the color displayed influenced how quickly a page was perceived to download. Drawing on research that supports the theory that certain colors bring about feelings of relaxation and that feelings of relaxation can alter time perception, Gorn et al. manipulated the dimensions of certain colors to induce states of relaxed feeling.

First, a little background on the dimensions of color. They are hue, chroma, and value. Hue (for example red, yellow, or blue) refers to the pigment of the color. Certain color hues (blues and greens) produce relaxed feeling states, while others (yellows and reds) have the opposite effect. Chroma is the saturation or amount of pigmentation. Colors with a higher saturation of pigmentation are more vivid and more arousing. Lower-chroma colors have the opposite effect. Value is the amount of black or white -- brightness -- in a color. Lower-value colors seem heavier and have a murky, or blackish, quality about them. Higher-value colors, on the other hand, have a kind of pastel quality to them, as if white had been mixed into the color. Higher-value colors elicit a greater state of relaxed feeling. Lower-value colors have the opposite effect.

Knowing that blue is one of the colors that elicit states of relaxed feeling, the researchers chose blue as one color to use in all four experiments. Because yellow and red produce opposite reactions to those of blue, the researchers chose yellow for three of the experiments and red for the fourth. Gorn and his colleagues solicited the help of a web-design group to choose the precise dimensions of the colors to use in the experiments. Internet experts with whom the researchers consulted said that the average web-page download time is between 15 and 20 seconds, with business-to-consumer sites taking 17 seconds. The researchers decided that the "experimental condition" (the time only the background color remained on the screen during the experiments) would be 17.5 seconds, thinking that too short a time would not allow for a test of the effects of the download color, and too long a time would create tension in the subjects waiting for the page to load, regardless of the color.

Each of the four experiments maintained the dimensions of the colors chosen (that is, the dimension of the colors viewed by any group of participants in an experiment remained the same during that experiment), though the dimensions were changed from one experiment to the next. The subjects, all undergraduate students who participated in exchange for course credit, were randomly assigned to experimental conditions. The same procedure, with only minor variations, was used in all four experiments. Subjects were told that they would be looking at a new web-based real-estate program and would be asked questions about the program's executional elements and content.

Gorn and his colleagues found that of the three color dimensions, "value had the greatest effect on both feelings of relaxation and perceived quickness." They also found "initial evidence that perceived quickness influences important evaluation-related consequences, such as consumers' attitude toward a Web site and their willingness to recommend it to others." These experiments also provide evidence that "color-induced relaxation has a direct effect on attitude, in addition to its indirect effect through perceived quickness." Thus, these experiments suggest strongly that color in website design has effects that go beyond the perceived quickness.

When an organization sets out to design (or redesign) its web pages, attention must be paid not only to hue, but also to each of the dimensions of color, in order to produce a site that its target public will feel relaxed and comfortable visiting.

We invite your discussion of this topic on PIOnet.

Book Review: On Deadline: Managing Media Relation

by Elizabeth Humphrey
UNC Wilmington

On Deadline: Managing Media Relations (3rd Ed.) By Carole M. Howard and Wilma K. Mathews [Editor's note: Wilma K. Mathews is a PIOnet member.]

Information is king in the world of the media -- so too in the world of media relations.

"Virtually an encyclopedia of media relations" is how Chester Burger, life member of the Counselors Academy of the Public Relations Society of America, refers to On Deadline in its forward. And, with its authors' experiences serving as backdrop, On Deadline indeed encompasses a wide array of information for both novices and experienced practitioners in the profit and non-profit arena.

This book, published by Waveland Press, may be read as a reference book -- a thorough how-to manual. For example, some in the practice feel they may not need the chapter entitled "Getting Started: Setting Up Your Program." However, it provides a great opportunity for an organization to review some of the basics: the development of a communications policy and organizing an office. The language of the book is not condescending, as in, "We have all this experience; do what we did." Instead, it has a conversational tone, leading the reader to begin compiling lists or written policies based on the experiences of practiced professionals.

Introduced by successful events, in the section on media events, the authors walk the reader through a master checklist and a list of guidelines to consider when planning, implementing, and following up for an event. While many may already know to arrange photography or keep track of expenditures, others may appreciate the checklist that also suggests making sure a news-conference setup photographs well or having a person dedicated to the media set up at a separate table. The authors also take the local to global, giving tips on working in the international market.

New media is incorporated, including a discussion of the global changes affecting media relations. Even in a consideration of the Internet, the authors manage to address how the public receives its news, the tools of the trade, helping reporters meet their objectives, and managing crises and other events. Using case studies, the authors provide practical advice in each area, including preparing a shop for the future.

Sprinkled throughout the book are suggestions for being successful; these are highlighted in gray and written by other professionals. They offer case studies, tips, and more lists for managing. The authors are not shy in using lists or quotations, which results in a fractured reading at times. But overall, the wisdom imparted in these far outweighs the disconnect one might experience. At times, for someone who has some experience, the lists become overwhelming. But step back and use the book as a reference, dipping into and out of the information. One can add this book to the list of tools of the trade.

It is obvious the authors have taken time to polish and incorporate advice from their decades of experience. And, at times, a reader may find that the case study or some element is not applicable to their own shop, but a few sentences later there is another nugget or a checklist to review in-house operations that is applicable.

Outside the checklists and suggestions, one concept is particularly useful: evaluation. The authors know that a public relations professional, in managing the media, may have constantly changing and updated checklists and media lists for successful events. However, they also strive for the professional to understand the impact of their job within their organization and news media, which is something that oftentimes may be overlooked.

On Deadline is a practical book that aims to reach a broad audience. The end section lists advice from a broad range of academics and seasoned professionals. While some overlap of information may occur, much of it can bear repetition or review -- just like some information one might find in an encyclopedia.

We invite your discussion of this topic on PIOnet.