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  • Participants in the study viewed images of marketing photos that depicted the marketer either smiling broadly or only slightly. The researchers found that in advertisements for services that carry higher risk, consumers were more likely to assign competence to marketers that smiled only slightly rather than more broadly, which was associated with warmth but not necessarily competence.
    Journal of Consumer Research
    Participants in the study viewed images of marketing photos that depicted the marketer either smiling broadly or only slightly. The researchers found that in advertisements for services that carry higher risk, consumers were more likely to assign competence to marketers that smiled only slightly rather than more broadly, which was associated with warmth but not necessarily competence.
  • Participants in the study viewed images of marketing photos that depicted the marketer either smiling broadly or only slightly. The researchers found that in advertisements for services that carry higher risk, consumers were more likely to assign competence to marketers that smiled only slightly rather than more broadly, which was associated with warmth but not necessarily competence.
    Journal of Consumer Research
    Participants in the study viewed images of marketing photos that depicted the marketer either smiling broadly or only slightly. The researchers found that in advertisements for services that carry higher risk, consumers were more likely to assign competence to marketers that smiled only slightly rather than more broadly, which was associated with warmth but not necessarily competence.
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