Expert Pitch

Premium on Innovation as Hospitality Enters Holiday Uptick

Cornell University
16-Nov-2020 12:35 PM EST, by Cornell University

The hospitality and travel industries are dealing with dramatic losses in business volume, given travel restrictions and fear of coronavirus exposure continuing to depress passengers’ demand. Now, as the holiday season approaches, they are facing another unprecedented test.

Cornell University hospitality experts, Christopher Anderson and Chekitan Dev, are available for interviews about how the industry is preparing for a possible holiday bump, and what can be achieved in the midst of uncertainty.   

Christopher Anderson is professor of operations, technology and information management and an expert in the hospitality and airline industries at Cornell.  

Bio: https://sha.cornell.edu/faculty-research/faculty/cka9/ 

Anderson says: 

“We are approaching a phase where we can expect travel, hospitality and services in general to take a pretty solid uptick – especially those which are centralized, like airlines, cruise and major hotel brands. While the U.S. and many other countries are experiencing record numbers of positive cases – the recent vaccine announcements combined with key initiatives bode well for a return to travel.

“While several airlines, such as Air Canada are providing free COVID-19 insurance to cover expenses resulting from infections and quarantine during travel – the key elements will be more like those recently announced by Ticketmaster. 

“Ticketmaster recently announced the integration with third party health companies like CLEAR and IBM along with testing and vaccine distribution providers which ensure patrons are vaccinated or test negative prior to attending events. The barriers to travel so far have been mistrust and uncertainty, we are at stage now with testing and soon with vaccination that major service providers, especially those with scale through centralization, can provide potential guests piece of mind.”

 

Chekitan Dev, professor of marketing and management at Cornell’s Hotel School, says the current crisis is also an opportunity to rethink how companies serve their guests. 

Bio: https://sha.cornell.edu/faculty-research/faculty/csd5/

Dev says:

“As we wait for the COVID-19 pandemic to subside, there is a real opportunity for everyone involved with the travel industry to imagine not just a new normal but a better normal.

“As has been often said: buried in every crisis, there’s always opportunity. In my opinion, the one big opportunity that exist for businesses to emerge from this pandemic is to innovate the travel experience at all stages of the guest’s journey.

“Consider the following examples of new and interesting ways to serve guests. Hotels are increasingly serving the daycation, staycation and workcation markets. Resorts are offering families ‘schoolcations’ by creating a chief learning officer at each hotel. Destinations and tour companies are live streaming to keep tourists engaged with what’s happening locally until they can visit in person. Brands are experimenting with subscription prices, advance purchase vouchers, and augmented reality to engage the armchair traveler.

“It’s the perfect time to experiment as guests, employees, and investors are going to be forgiving if we try some well-intentioned changes in our practices. As we deal with the worst economic shock of our lifetimes, this crisis offers the travel industry a unique opportunity to learn new ways to survive and thrive in a post-COVID world.”

For interviews contact:
Rebecca Valli
office: 607-255-6035
cell: 607-793-1025
rv234@cornell.edu




Filters close

Showing results

110 of 4147
Newswise: COVID-19 Peer Hub combats vaccine avoidance amid pandemic
Released: 27-Nov-2020 8:05 AM EST
COVID-19 Peer Hub combats vaccine avoidance amid pandemic
University of South Australia

UniSA researchers are evaluating a new vaccination education initiative – the COVID-19 Peer Hub – to help immunisation and public health professionals to tackle the emerging dangers of vaccine hesitancy amid the pandemic.

Newswise: Long-Term Impacts of COVID-19: Your Mental Health
Released: 25-Nov-2020 2:15 PM EST
Long-Term Impacts of COVID-19: Your Mental Health
Cedars-Sinai

The COVID-19 pandemic has shaped more than half a year of our lives, canceling plans, upending livelihoods and causing feelings of grief, stress and anxiety. And Cedars-Sinai mental health experts say the pandemic could be shaping our mental health well into the future.

Released: 25-Nov-2020 12:45 PM EST
SARS-CoV-2 mutations do not appear to increase transmissibility
University College London

None of the mutations currently documented in the SARS-CoV-2 virus appear to increase its transmissibility in humans, according to a study led by UCL researchers.

Newswise: COVID-19 vaccine candidate tested preclinically at UAB nears first clinical test in people
Released: 25-Nov-2020 11:05 AM EST
COVID-19 vaccine candidate tested preclinically at UAB nears first clinical test in people
University of Alabama at Birmingham

Maryland-based Altimmune Inc., a clinical stage biopharmaceutical company, has submitted an Investigational New Drug, or IND, application to the United States Food and Drug Administration to commence a Phase 1 clinical study of its single-dose intranasal COVID-19 vaccine candidate, AdCOVID.

Released: 25-Nov-2020 11:05 AM EST
BIDMC researchers reveal how genetic variations are linked to COVID-19 disease severity
Beth Israel Lahey Health

New research BIDMC-led sheds light on the genetic risk factors that make individuals more or less susceptible to severe COVID-19.

Newswise: blog-pandemic-scenario-planning-lg-feature2.jpg
Released: 25-Nov-2020 11:05 AM EST
Pandemic Ups Game on Scenario Planning in The Arts
Wallace Foundation

Researcher/Author of new toolkit and report seeks to help arts and culture organizations add scenario planning to their strategic toolbox

Released: 25-Nov-2020 10:30 AM EST
Young people's anxiety levels doubled during first COVID-19 lockdown, says study
University of Bristol

The number of young people with anxiety doubled from 13 per cent to 24 per cent, during the early stages of the COVID-19 pandemic and lockdown 1, according to new research from the University of Bristol.

Newswise: 249837_web.jpg
Released: 25-Nov-2020 10:20 AM EST
Tracking COVID-19 trends in hard-hit states
Louisiana State University

Currently, there are over 10 million confirmed cases and more than 240,000 casualties attributed to COVID-19 in the U.S.

Released: 25-Nov-2020 9:55 AM EST
More Health Systems Join National #MaskUp Campaign
Cleveland Clinic

Many more health systems are joining the national #MaskUp campaign encouraging Americans to stop the spread of COVID-19 by following safety guidelines. Over just a few days, another 19 health systems with hundreds of hospitals united with 100 health systems nationwide with hospitals numbering in the thousands. The public service campaign is critical to the health and well-being of all Americans. It is a plea from healthcare professionals everywhere: wear a mask and follow other precautions to save lives and help get our country back on its feet.

Newswise: delaterre_jpeg.jpg
Released: 25-Nov-2020 7:35 AM EST
Warwick scientists design model to predict cellular drug targets against Covid-19
University of Warwick

The covid-19 virus, like all viruses relies on their host for reproduction


Showing results

110 of 4147

close
1.1731