Expert Pitch
Virginia Tech

Travel and tourism expert offers tips for easing stress during busy holiday weekends

30-Jun-2020 9:40 AM EDT, by Virginia Tech

While July 4th celebrations will look different this year during the coronavirus pandemic, vacation goers should still be mindful of their interactions with hospitality workers during this stressful and busy time, says Virginia Tech travel and tourism expert Mahmood Khan.

Khan offers the following travel tips for consumers:

  1. Pack a lot of patience, particularly holidays and long weekends. Recognize that it becomes very difficult for service providers to handle large groups, particularly with PPE and preventive gears and practices.
  2. Do not forget to say thank you or pass on a positive comment. Thank you and appreciation are important considering the difficult and unprecedented times. Consider all the stress, risks and sacrifices servers face due to COVID-19.
  3. Follow rules as much as possible, such as wearing masks, wash hands, keeping safe distance.
  4. If you are asked to accommodate others such as moving to another seat in plane, please be forgiving and oblige. This is a time to be as accommodating as possible.
  5. Maintain safe distance while participating in 4th of July celebrations such as outdoor concerts or fireworks.
  6. If necessary, convey your appreciation in writing on either a comment card, payment receipt or feedback form, particularly with COVID-19 front-line workers (even restaurant servers are essential task performers).
  7. If you happen to see any COVID-19 front-line workers (doctors/nurses/hospital workers/flight attendants) please convey your appreciation by words or actions.
  8. Remember when wearing a mask, the eyes can convey your feelings, such as winking, or by folded arms.
  9. Reward the server with appropriate and generous tips or gratuities as and when needed. Consider all dimensions of service such as tangibility, responsiveness, knowledge and empathy.
  10. Do not shoot the messenger! Service providers on front-line often get the brunt of the anger or frustrations. This is particularly true in the case of air travel. The person, who is responding to a delayed or cancelled flight might have absolutely no control over the circumstances.
  11. Plan ahead and make reservations. Give your preferences for food orders, table preferences, and hotel stays as much in advance and as clearly as possible. Because of the coronavirus, there are restrictions as to the capacity and tables in restaurants, so advance reservation might be necessary.
  12. Where appropriate, provide contact information if asked. This information may be necessary to contact in case of any exposure to contaminants.
  13. Be prepared for unexpected situations. Be careful and take care of all safety precautions especially if travelling with or for those travelling with small children.
  14. If there is more than one restroom, such as in rest areas or airports, use the one that is farthest away. Chances are fewer people will go that far and will use the nearest one.
  15. Enjoy the 4th of July, but be cautious. Precautions are not prohibitory to enjoying the festivities. This is the best time to enjoy “freedom!”

View online: https://vtnews.vt.edu/articles/2020/06/HolidayTravel_expert.html

About Khan

Mahmood Khan is a professor and director of the Pamplin College of Business Master of Science in Business Administration/Hospitality and Tourism Management program in the Washington, D.C., metro region. Major areas of his research include hospitality franchising, services management, customer relationships, food service and operational management, and consumer preferences in hotels, restaurants and institutions.

Our studio

Finding reliable experts for media interviews is especially important during this difficult time. Virginia Tech’s television and radio studios can broadcast live HD audio and video to networks, news outlets, and affiliates interviewing Virginia Tech faculty and staff. The university does not charge for use of its studios. Video is transmitted by LTN Global Communications; Skype, FaceTime, or similar products; or file sharing (Dropbox, Google Drive, We-Transfer, etc.). Radio interviews can be transmitted by ISDN, Comrex, phone, smartphone recording, or file sharing.  

 




Filters close

Showing results

110 of 2482
Released: 7-Jul-2020 5:25 PM EDT
Lung physiology and immune function in children could be protecting them from severe COVID-19
University of Texas Health Science Center at Houston

Differences in lung physiology and immune function in children could be why they are more often spared from severe illness associated with COVID-19 than adults, according to pediatric and adult physicians at UTHealth and Baylor College of Medicine, who teamed up to investigate the disparity.

Newswise: ACI Launches “Healthy Returns”: New Toolkit Contains Important Cleaning, Hygiene Reminders for Reopened Businesses and Offices
Released: 7-Jul-2020 5:15 PM EDT
ACI Launches “Healthy Returns”: New Toolkit Contains Important Cleaning, Hygiene Reminders for Reopened Businesses and Offices
American Cleaning Institute

As communities across the nation begin the reopening process stemming from the coronavirus (COVID-19) pandemic, the American Cleaning Institute (ACI) announced the roll-out of Healthy Returns, a free online toolkit for small businesses and offices containing concise, easy to understand reminders on hygiene, cleaning and disinfecting that are crucial to keeping the workplace healthy and safe.

access_time Embargo lifts in 2 days
Embargo will expire: 10-Jul-2020 1:00 AM EDT Released to reporters: 7-Jul-2020 3:00 PM EDT

A reporter's PressPass is required to access this story until the embargo expires on 10-Jul-2020 1:00 AM EDT The Newswise PressPass gives verified journalists access to embargoed stories. Please log in to complete a presspass application. If you have not yet registered, please Register. When you fill out the registration form, please identify yourself as a reporter in order to advance to the presspass application form.

Released: 7-Jul-2020 2:45 PM EDT
COVID-19 in Patients Who Have Received Kidney Transplants or Are Undergoing Dialysis
American Society of Nephrology (ASN)

• A recent study found that most kidney transplant recipients with COVID-19 do not need to be hospitalized. • Another study found that patients on dialysis who develop COVID-19 may have symptoms that are different from other patients with the infectious disease.

Released: 7-Jul-2020 2:05 PM EDT
Law clinic wins access to COVID-19 race data
Cornell University

The First Amendment Clinic at Cornell Law School, working on behalf of its client, The New York Times, helped secure the release of previously unseen data that provides the most detailed look yet at nearly 1.5 million American coronavirus patients from 974 counties across the country.

Released: 7-Jul-2020 2:00 PM EDT
Increased Risk of COVID-19 Among Users of Proton Pump Inhibitors (PPIs)
American College of Gastroenterology (ACG)

Findings from an online survey of more than 53,000 American adults suggest that using heartburn medications known as proton pump inhibitors (PPIs) once or twice daily significantly increases the odds of a positive test for COVID-19 compared to those who do not take PPIs. This research appeared online July 7, 2020 in pre-print format in The American Journal of Gastroenterology.

Released: 7-Jul-2020 1:40 PM EDT
COVID-related discrimination disproportionately impacts racial minorities, study shows
University of Southern California (USC)

Discrimination against people thought to be infected with coronavirus was experienced by a rising number of United States residents, particularly racial minorities, in the early stages of the COVID-19 pandemic, according to a new study from the USC Dornsife College of Letters, Arts and Sciences.

Newswise: 236726_web.jpg
Released: 7-Jul-2020 1:10 PM EDT
A chemical cocktail of air pollution in Beijing, China during COVID-19 outbreak
Institute of Atmospheric Physics, Chinese Academy of Sciences

The novel coronavirus disease (COVID-19) spreads rapidly around the world, and has limited people's outdoor activities substantially.

Released: 7-Jul-2020 12:50 PM EDT
Remdesivir can save more lives where ICUs are overwhelmed
Boston University School of Medicine

Amid news that the United States has bought up virtually the entire global supply of remdesivir, a new Boston University School of Public Health (BUSPH) study outlines how the drug could save lives in countries with less hospital capacity, such as South Africa, where COVID-19 is beginning to overwhelm intensive care units (ICUs).

Newswise: Cedars-Sinai Named Age-Friendly Health System
Released: 7-Jul-2020 12:40 PM EDT
Cedars-Sinai Named Age-Friendly Health System
Cedars-Sinai

Shortly after COVID-19 was declared a pandemic, more than 450 older adults learned their weekly exercise classes offered through the Cedars-Sinai Geriatrics Program were on hold. But under the quick-thinking direction of geriatrician Allison Moser Mays, MD, the program pivoted, creating a way for seniors to access live classes over Zoom from the comfort of their homes. The online format has proved especially popular.


Showing results

110 of 2482

close
1.22291