Jeff Hancock, a professor of communication and of computer and information science at Cornell University, is a frequent social media analyst on national news shows and co-author of a landmark study on honesty in online communications. He is at an online security conference in Orlando, Fla., but is available to speak to the media about today’s hacking of the Associated Press Twitter account that sent stock and commodity prices into a short-lived tailspin.
Hancock says:
“This is yet another reminder that social media isn’t simply banal messages about breakfast between teenagers, but that it can have massive, real world consequences.”
“Our trust of social media has reached new levels. It’s amazing that things like social media have gone from something the ‘kids do’ to affecting how the market operates. “This response also highlights that humans have a built in truth bias to believe what others say. Although there is a lot of suspicion about the Internet in general, the truth bias is alive and well with social media.”
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