UH Cleveland Medical Center
Newswise — CLEVELAND – University Hospitals ranked #1 in Ohio for its online reputation in a recently released report from Reputation, a business-to-business online reputation management company. It was also ranked 17th among the 30 largest U.S. health systems.
To compile the rankings, Reputation analyzed more than one million patient reviews pertaining to 200,000 physicians and hospitals. They assessed nine elements including volume of patient reviews, review sentiment, review length, review response, social engagement, and listing accuracy.
“University Hospitals’ goal is to be the most trusted health care provider in Northeast Ohio and a key aspect in attaining that reputation is to ensure we are listening to patient feedback,” said University Hospitals CEO Cliff A. Megerian, MD, FACS, Jane and Henry Meyer Chief Executive Officer Distinguished Chair. “That means responding to feedback, learning from it and actually making changes to improve the patient experience, which helps our patients feel ‘heard’. We’re honored to be ranked among the top health systems in the country for engaging with our patients and we will continue to do all we can to deliver the Service Excellence our patients deserve.”
According to a news release from Reputation, their report's key findings include:
- Engagement is the biggest differentiator in leaders vs. laggards in the healthcare industry.
- Patient experience extends to every conceivable touchpoint both online and in person.
- Patients are more willing to engage in reviews and surveys than ever before.
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About University Hospitals / Cleveland, Ohio Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees. Follow UH on LinkedIn, Facebook and Twitter. For more information, visit UHhospitals.org.
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