Newswise — SEATTLE – (April 10, 2015)– Virginia Mason Hospital has been named a recipient of Healthgrades’ Outstanding Patient Experience Award for the third consecutive year.
“When patients come to a hospital, they expect great service and a positive experience just like any other industry,” said Virginia Mason Chairman and CEO Gary S. Kaplan, MD. “This award is due to the hard work of all our team members dedicated to ensuring every patient has a remarkable experience at Virginia Mason.”
This distinction makes Virginia Mason the only hospital in Seattle named a three-time recipient of the Outstanding Patient Experience Award, and places the organization among the top 10 percent of hospitals in the nation for patient experience.
Healthgrades, an online resource for information about physicians and hospitals, evaluated Virginia Mason’s performance as assessed by the hospital’s patients across 27 different questions that roll up to 10 distinct measures. Ranging from cleanliness and noise levels in a patient room, to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend the hospital to friends or family.
In all, Healthgrades evaluated 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2013 through December 2013, to assess those hospitals that are leading the nation in delivering the best patient experience.
“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, chief strategy officer, Healthgrades. “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for patients during their hospital stay.”
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