Virginia Mason Receives Outstanding Patient Experience Award for Seventh Straight Year


Newswise — SEATTLE – (May 14, 2019) – Virginia Mason announced today it has received the Outstanding Patient Experience Award from Healthgrades for the seventh consecutive year.

This distinction places the medical center among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

“All our work is about doing what’s right and keeping our promise to patients that we will provide the best care possible and keep them safe,” said Virginia Mason Chairman and CEO Gary S. Kaplan, MD.  “I’m very proud of all our team members for their collective commitment to quality and safety, and creating a remarkable experience for every patient.”

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, only 434 outperformed their peers — based on their patients’ responses — to achieve the 2019 Outstanding Patient Experience Award.

Healthgrades determined hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perceptions of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to family or friends.

 “These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed health care decisions,” said Brad Bowman, MD, chief medical officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

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