Frequently Asked Questions for Public Users
How to change your password, wire subscriptions, contact info, etc.
Log into the website with your username and password. Click the “My User Profile” link at the upper right corner of the screen.
You will see several tabs where you can change your user information, wire subscriptions, password, social media information, and privileges (if you are a client and have the ability to edit user settings.)
You can also temporarily suspend your newswire subscriptions.
Forgot your username? Please use this form.
Forgot your password? Please use this form.
If you encounter any difficulty, please contact us.
If your username and password are correct, but you are still unable to log in, please delete your browser cookies and cache.
To delete your cookies in Internet Explorer, from the menu:
Tools > Internet Options > General tab > Temporary Internet Files: Delete Cookies, Delete Files.
To delete your cookies in FireFox, from the menu:
Tools > Clear Recent History > check Cookies and Cache.
To delete your cookies in Safari, from the menu:
Safari > Reset Safari > check Remove all cookies and Empty the cache.