Wolters Kluwer Health Global Customer Support Team Wins Third Consecutive Omega NorthFace ScoreBoard Award for Customer Service Excellence
Article ID: 614120
Released: 27-Feb-2014 9:00 AM EST
Source Newsroom: Wolters Kluwer Health: Lippincott Williams and Wilkins
Newswise — New York, NY – (February 25, 2014) –Wolters Kluwer Health is pleased to announce that its Global Customer Support team for the Ovid and LWW Journals product lines has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp for excellence in service during 2013.
This is the third consecutive year the team has received the award. The NorthFace ScoreBoard award is presented annually to companies that exceed expectations in customer satisfaction scores — based solely on direct customer feedback—during the prior calendar year.
“This award is a true reflection of the passion and commitment of our entire global Customer Support organization to exceed our customers’ expectations,” said Timothy Curran, Vice President Customer Support, Wolters Kluwer Health, Medical Research. "We’re very pleased to be recognized by one of the leading customer service assessment organizations for our superior service.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service,” John Alexander Maraganis, president & CEO of Omega. “Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone,’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
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About Wolters Kluwer HealthWolters Kluwer Health is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include Health Language®, Lexicomp®, Lippincott Williams & Wilkins, Medicom®, Medknow, Ovid®, Pharmacy OneSource®, ProVation® Medical and UpToDate®.
Wolters Kluwer Health is part of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer had 2012 annual revenues of €3.6 billion ($4.6 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Follow our official Twitter handle: @WKHealth.