Mercy Medical Center Receives Women’s Choice Award

Award Honors 140-Year-Old Baltimore Hospital as One of America's Best for Patient Experience

Released: 13-Aug-2014 2:20 PM EDT
Source Newsroom: Mercy Medical Center, Baltimore
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Newswise — Mercy Medical Center has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2014 America’s Best Hospitals for Patient Experience, the third consecutive year Mercy has been so honored.

The Women’s Choice Award is the only national award that focuses on female patient satisfaction using scores derived from the Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) database.

“The Women’s Choice Award is based on criteria that examine female patient satisfaction, what women say they want from a hospital. This includes quality communication with doctors, how well nurses and support staff respond to patient needs, cleanliness, and more. This award reflects the long tradition of the Sisters of Mercy and the efforts of everyone at Mercy Medical Center to best serve our patients’ health care needs,” said Thomas R. Mullen, President and CEO of Mercy Medical Center.

The scoring incorporates WomenCertified’s research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.

WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women.

“Mercy’s reputation as a leader in women’s health is built on the work of doctors and nurses in fields ranging from breast cancer to ovarian cancer to plastic and reconstructive surgery, the latest in robotic minimally invasive procedures, prevention and clinical research, and more,” said Dr. Neil B. Rosenshein, Director, The Weinberg Center for Women’s Health and Medicine. Recognized as one of the top 100 hospitals in the nation by Thomson Reuters, Mercy has a national reputation for women’s health care.

“Mercy Medical Center’s selection by WomenCertified as one of America’s Best Hospitals for Patient Experience for the third consecutive year differentiates it from other choices in the area,” explained Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award indicates that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

“With the 2014 Women’s Choice Award, Mercy continues to garner honors for its achievements in women’s health,” Mr. Mullen said, noting Mercy’s recognition by U.S. News & World Report as a “Top Hospital,” Mercy’s Nurse Magnet Designation, the Thomson-Reuter’s “100 Best Hospitals” designation, among others.

WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. Visit http://www.womencertified.com.

Mercy Medical Center is a 140-year-old, university-affiliated medical facility named one of the top 100 hospitals in the nation and among 10 best centers for women’s health care. Mercy is home to the nationally acclaimed Weinberg Center for Women’s Health and Medicine under the direction of nationally recognized gynecologic oncologist Dr. Neil B. Rosenshein. Located just north of Baltimore’s Inner Harbor, Mercy is now home to the $400+ million, 20-story Mary Catherine Bunting Center. For more information about Mercy, visit http://www.mdmercy.com or call 1-800-M.D.-Mercy.


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