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Business Ethics

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Business

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Customer Experience , Customer Satisfaction, Customer Service, marketing manager, Customer Relationship Management

Managers Often Fail to Use or Understand Their Own Data on Customer Satisfaction

Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers' expectations. Neil A. Morgan, professor and PetSmart Distinguished Chair of Marketing at Indiana University’s Kelley School of Business, and four co-authors of a recent journal article present a huge disconnect between managers and customers in terms of understanding what drives customer satisfaction and loyalty.

Business

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University of Virginia Darden School of Business, University of Virginia Darden, UVA Darden School of Business, UVA Darden, P3, P3 Impact Award, IBiS, Institute for Business in Society, Concordia, tv white space, Microsoft, Mary Margaret Frank, Jeremy Hutchison-Krupat

Past P3 Impact Award Winner, Microsoft, to Bring Internet Access to Two Million Rural Americans

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When Microsoft was presented with the P3 Impact Award in 2015 by the University of Virginia Darden School of Business, Concordia and U.S. State Department, the public-private effort to bring broadband internet to remote areas around the world was just beginning to make an impact.

Business

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Sorenson Impact Center, Social Finance, Inc., Impact Investing, Pay for Success

The Sorenson Impact Center and Social Finance Announce Awardees of Pay for Success Structuring Grant

The Sorenson Impact Center and Social Finance have selected three organizations across the United States as winners of a nationwide Pay For Success competition.

Business

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Harnessing the Wisdom of the Crowd to Forecast

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Forecasters often overestimate how good they are at predicting geopolitical events—everything from who will become the next pope to who will win the next national election in Taiwan.

Life

Business

Social and Behavioral Sciences

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Study: Banks Hired Risk Officers to Mitigate Risk in Years Before Collapse. It Didn’t Go So Well

New research suggests a significant number of national and international American banks hired new Chief Risk Officers to mitigate risk but may have actually helped lead the industry into widespread insolvency.

Business

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ERM, enterprise risk management, Risk Management, Finance, Business, Executive Leadership, Accounting, International Business, Economic Uncertainty, Research, United States, Asia, Africa, Europe, Middle East, Australia

Global Survey: Execs Reporting Significant Risks – But Less-Than-Robust Efforts to Address Them

A global survey of executives finds that most view the world as increasingly risky, with many reporting a “significant operational surprise” over the past five years. However, the majority of executives also report that their organizations are not developing more robust risk management processes.

Business

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Audit, Auditor, auditor dismissal, financial statements

Investors: Be Wary of Auditor Dismissals for the Rest of the Year

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Research by Jeffrey Burks of Notre Dame’s Mendoza College of Business and Jennifer Sustersic Stevens of Ohio University finds that the end of the second fiscal quarter marks a sharp dividing line for auditor dismissals.

Life

Business

Social and Behavioral Sciences

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Management, Leadership, business leadership, Team Building, virtual teams

Key Skill to Attain Virtual Team Leadership Is Ability to Type Fast

A new study from the University of Iowa finds that to the fast typist go the leadership spoils. The study suggests that the fleet-fingered are more likely to emerge as the leaders of virtual work teams that have members scattered in multiple offices.

Business

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University of Virginia Darden School of Business, UVA Darden School of Business, UVA Darden, Business Ethics, Company Culture, Public Trust in Business, Responsible Leadership, Values, Wells Fargo, Wells Fargo scam, Barron's, Reputation, Ethical Conduct, Ethical Problems In Business, Luann J. Lynch, consumer finance, Bank Failures, community banking, Case S

Wells Fargo and the Public's Withdrawal of Trust

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Darden Professor Luann Lynch dissects the reasons behind Wells Fargo losing professional respect, the trust of the public, and its reputation in her case study called "The Wells Fargo Commercial Banking Scandal".

Science

Channels:

Ethics, Research, Political Science

Evaluating Research Ethics

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Five years after the implementation of a congressional mandate, West Virginia University researchers found that the majority of top U.S. research universities have not complied with the National Science Foundation’s policy on instruction in the responsible conduct of research.







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