The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University of Missouri has used artificial intelligence to sort through thousands of customer reviews and identify where airlines are falling short.
A new Series published in The Lancet describes how, although commercial entities can contribute positively to health and society, the products and practices of some commercial actors are responsible for escalating rates of avoidable ill health, planetary damage, and social and health inequity.
From publicans and pawnbrokers to vampires and exotic dancers, Light Square has a long and colourful history of interesting residents. Now, a new breed of business will occupy the north-western corner of Light Square as UniSA unveils its new state-of-the-art enterprise and innovation facility.
Pluma, LLC, has been nominated by Sandia National Laboratories as the Department of Energy’s Protégé of the Year as part of its Mentor-Protégé Program. Pluma, a general construction business started in Albuquerque, is one of five businesses Sandia accepted into the program with the mission of helping them grow with the labs’ guidance, knowledge, leadership and resources.
Dr. Sharon Zou at the University of Illinois is doing research on financing public park and recreation services.
Announcement that University Hospitals in Cleveland, Ohio, has been recognized by Ethisphere as one of the 2023 World's Most Ethical Companies.
While more businesses continue to shift to remote work, some well-known CEOs remain steadfast against the movement. Naresh Khatri, an associate professor of health management and informatics in the School of Medicine at the University of Missouri, said the success of shifting to remote work depends on the flexibility of the organization to adjust to individual employees and the technology available to them.
The Goldman Sachs Group is considering a sale of its consumer banking business, but regulations will mean it can’t simply return to being an investment bank, said an expert on financial and securities regulation at Washington University in St. Louis.“While exiting the consumer banking business may allow Goldman to ‘check out,’ it can never fully leave the regulatory world for bank holding companies and return to its investment banking roots,” said Andrew Tuch, a professor of law.
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A study that systematically reviewed 22 years of research examining the relationship between paid sick leave benefits and short-term and long-term U.S. business outcomes finds a trove of evidence suggesting paid sick leave is linked with favorable business outcomes. Key findings show access to paid sick leave means less occupational injury, spread of contagious disease, presenteeism (the act of workers going to work while ill), and employee death. There was more evidence that paid sick leave was related to favorable business conditions such as employee morale and job satisfaction, improved retention, higher profitability and firm performance, and favorable labor market conditions, compared to evidence supporting negative business consequences, such as worker absence.
The Department of Justice is reviewing its guidelines for bank mergers, and Ross School of Business Assistant Professor Jeremy Kress is playing a key role in the process.
While higher income improves maternal and infant health over time, it’s not enough to offset the impact of race, according to new research.
UMD Smith’s Gerald Suarez examines post-pandemic employer-worker dynamics.
Expert cautions that the statement, "We basically nuked a town with chemicals so we could get a railroad open," is irresponsible.
A top rating on Charity Navigator means Sanford Burnham Prebys is among the most trusted charities nationwide in terms of financial health and accountability.
Financial Strategies Acquisition Corp. (Nasdaq: FXCO) ("FXCO")(the "Company")., a Special Purpose Acquisition Company led by CEO Alexander V. Schinzing, today announced the execution of a definitive business combination agreement with Austin Biosciences Corp. ("Austin Biosciences").
White guests favor Airbnb properties with white hosts but are more inclined to rent from Black or Asian hosts if they see featured reviews from previous white guests, new research finds.
New research from Weili Ge, professor of accounting at the University of Washington Foster School of Business, found that CEOs who engage in prosocial behavior — activities that primarily help others — are more likely to make decisions that benefit people and increase company value.
UMD Smith faculty experts Vijaya Venkataramani and Rellie Derfler-Rozin will lead participants through experiential exercises and real-life simulations covering a broad spectrum of workplace negotiation situations in a workshop-based professional certificate course.
The Coin Laundry Association (CLA) has partnered with five leading laundromat equipment providers in a bold new sponsorship initiative that will have benefits for the entire industry.
A Ross School of Business startup that helped accelerate the removal of dangerous lead pipes in Flint and many other communities has joined a White House partnership aimed at replacing all of the nation’s lead service lines in a decade.
Allocating passenger aircraft emissions using airfares rather than travel class would give a more accurate idea of individual contributions, finds a study led by UCL.
Ross School of Business management expert Dave Ulrich and his colleagues have developed a game-changing approach to human resources that focuses on achieving results for all stakeholders of an organization.
Columbia University's medical school announced it will no longer participate in U.S. News & World Report's medical school rankings.
An increase in anti-Chinese sentiment has led to consumer discrimination against Asian American-owned small businesses, according to new Ross School of Business research.
A new study, led by Bayes Business School, found that there are sizeable costs and benefits for spinouts – stand-alone new firms founded by former employees of established firms – as they try to establish themselves in the market.
Doppler radar, the Consumer Price Index, quarterback rating – these and many other measuring tools have refined the way performance is both documented and predicted in weather, the economy and sports. Likewise, Cornell University researchers have developed a new method to better understanding mutual fund returns, which could impact both performance rankings and fund managers’ career trajectories.
A proposed rule by the U.S. Federal Trade Commission that would ban employers from entering noncompete clauses with their workers cites research by Ross School of Business experts.
The Notre Dame study looks at performance based on the impact the CEO has on the firm within the context of the performance they inherited and the time period in which they ran the firm.
GenVault, one of the nation’s most secure, comprehensive commercial facilities for bioinventory storage and transport, recently received three significant certifications, augmenting its already robust list of certifications, registrations, and compliance.
Teams of students from 32 colleges and universities are coming to the Indiana University Kelley School of Business to compete at the National Diversity Case Competition. The competition will bring together 133 students who represent some of the best and most diverse talent in undergraduate education from across the nation.
U.S. patent grants issued in 2022 dropped to their lowest level since 2018, and South Korean electronics titan Samsung took the top spot from longtime leader IBM as East made gains on West among the Top 50 patent assignees during the past year.
Study shows non-winning nominees for company awards initially lose motivation but eventually become more responsive collaborators than prior to the awards being announced.
Researchers from Oklahoma State University and University of Florida published a new Journal of Marketing article explaining how marketers can capitalize on the power of perception through the structure of visual communications to influence beliefs about brand performance, which ultimately influences product interest and choice.
The American Society of Anesthesiologists (ASA) today announced that Paul Pomerantz, FACHE, chief executive officer, plans to retire at the end of his contract in April 2024.
Natalie Simpson, PhD, is professor and chair of the Department of Operations Management and Strategy in the School of Management at the University at Buffalo..
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers at the Georgia Institute of Technology’s Scheller College of Business wanted to see if this also applied to AI. They conducted experimental studies to determine if positive emotional displays improved customer service and found that emotive AI is only appreciated if the customer expects it, and it may not be the best avenue for companies to invest in.
Researchers at the University of Houston Conrad N. Hilton College of Global Hospitality Leadership say many skilled hospitality workers who were furloughed or laid off during the COVID-19 pandemic are angry and unlikely to return to the industry.
Millennial age groups – born mid 1980s to early 2000s – now have more money at hand than they have ever controlled before.
When it comes to product advertisements, consumers like a bit of mystery.
Researchers from Cal Poly, Washington State University, and Claremont-McKenna Graduate School published a new Journal of Public Policy & Marketing (JPP&M) article finding that companies who engage in political advocacy experience lower sentiment on social media, lower brand attitudes and purchase intentions overall, and that these effects are driven by consumers lower in political efficacy, who lack faith in political institutions to represent them effectively.
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